Start a conversation

What if computer and target iOS devices are on different WiFi networks?

If WiFi is set to ON (on both Mac/ Windows PC-Laptop and target iPhone/iPad), check to see if the iPhones and/or iPads are on exactly the same wireless network as the MAC / Windows PC-Laptop. In some homes, there might be a couple of other networks around you, but all devices must be on the same network for the software to be able to perform backups over WiFi.

NOTE: The first backup must be taken through the USB because it can be big in size. The further backups will be incremental and can be taken using the WiFi connection.

Choose files or drag and drop files
Was this article helpful?
  1. Kelly Johnston

  2. Posted
  3. Updated